Returns & Refunds Policy

At GencoNest, we want you to be happy with your purchase. Please review our returns and refunds policy before placing an order.

1. Change-of-Mind Returns

We do not accept returns or offer refunds for change-of-mind purchases. This includes situations where you no longer want an item, change your mind after ordering, or purchase the wrong product.

Please review product descriptions and specifications carefully before placing your order.

2. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us so we can help resolve the issue.

When contacting us, please provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the fault, damage or incorrect item, where applicable.

Our team will review your request and advise you of the next steps. Depending on the circumstances, an appropriate resolution may include a replacement, repair or refund.

Please contact us before sending any item back.

3. Refunds

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your payment provider.

4. Return Shipping

If an item is faulty, damaged or incorrect, please contact us before arranging return shipping. We'll provide instructions and advise you on the applicable arrangements.

5. How to Contact Us

To report an issue with your order, please contact us through the contact page on our website and include your order number and relevant details.

We're committed to treating our customers fairly and addressing genuine product issues.

6. Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.